How to Solve “Access Denied” Problem on Your LoadCentral WebTool Account

Are you trying to log-in to your LoadCentral webtool account but receiving this message “Access Denied“?

There are at least 8 login attempts using invalid webtool password/s.

That means you or someone tried to login to your account unsuccessfully for at least 8 times. The login attempt is unsuccessful because of wrong username or password.

Using your Registered Mobile Number, type: RETOFF<space>SMS Password
then send to any LoadCentral Access number. See infographic below:


Here are the Access Numbers:

SUN: 09229990214 (Main Access Number)
SMART: 09209456856
SMART: 09209456857
GLOBE: 09178662418
SUN: 09228504340

Other Possible Causes

1. Webtool password is still at default.
Solution: You should change your Webtool password immediately.

2. SMS and Webtool passwords are exactly the same.

Solution: They should be unique from each other. You should change either your SMS password or your Webtool password.

What do you think?


  • Jaima Yusop

    Hi po access denied po ang akin. Nakalimutan ko po ang password ng aking dealer account everytime mag log in ako ayaw po eh.

  • patulong po central bank yung loadretaller ko ayaw nya mag sell ng loadproduct palagi sina sabi error top up. ano ba yang top up?

  • hi po paano po kaya kung wala na yung sim card ko di ko na ba mareretrieve un ??? access denied ako sa webtool,,eh kakapalit ko lng ng password

  • Francis

    Bakit po antagal mag reply ng mga loadcentral access number kailangang kailangan ko na po kasi

  • Albert yagono

    I cannot log in to webtool using my registered deal sim.. I try to log in using password 654321 but the result is access denied

  • joyce

    help me po. di na kasi ako makapag load kay buyer, sending failed, tapos nagtext 7210 zero balance na daw po. pero may 600+ pa po ung load wallet ko.. pls reply po thx..

  • Gud pm po..pahelp nmn po ako..access denied po ako sa webtool ko..username and password..nagkamali po ako ng type ng password ko sa webtool. Nagtransfer po kasi ako ng 500 loadwallet sa retailer sim ko..tpos nung maglolog in ako ulit nakalagay na sa username ko ung 500, hindi ko madelete..kya hindi ako mkapag login, everytime i input my username it will change to 500 as my username..kindly help me please. thanks

  • Hello po mga leader jan patulong po ako paano ko po maibalik yung nalod ko na 500 sa retailer ko.ksi mali yung naludan na number instead na 639461399303
    Pero ganito sya nalud 63461399303.sayang po yun
    Help me po.

  • Jonalyn Huyo

    Patulong po kung paano ma retrieve yung retailer account ko. Na access denied kasi ako nong 11JAN2018, e hindi na po ako nakapag contact non sa helpdesk.. Na e try ko po ung RETOFF ngayon at successful nman sya but everytime na mag log in ako wrong username o password po ung nakalagay kahit na default password nman gamit ko.

  • Rochelle Remogat

    Help me di ako makaopen access denied

  • In case you have forgotten your both passwords, you can opt to reset it. To reset your SMS and Webtool password, please follow the steps below:

    1. Send reset request thru SMS using the registered mobile number, type:
    RESETFL and SL PASSWORD and send to 09285067310

    2. After receiving the reset confirmation, send an unlock request thru SMS using the registered mobile number, type: RETOFF123456 and send to any of our access numbers – 09229990214 (main), 09209456856, 09209456857, 09178662418, 09228504340.

    3. After receiving the confirmation, re-log in the account using the default password and change immediately to prevent from automatic account locking after 12:00 midnight.

    4. Also change your FL/SMS password as well after doing the steps above.

  • maria catherine sarmiento

    Panu po kung nanawla yung sim,. Panu ko po I uunlock yun?

  • Joan

    I keep logging in but when I am going to press the log in button the password show a lot.. how is that possible… I didnt type lots but it shows that way…the password is already attached.. how can I log in and activate my account if I can’t log in..

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