How to Solve “Access Denied” Problem on Your LoadCentral WebTool Account
Are you trying to log-in to your LoadCentral webtool account but receiving this message “Access Denied“?
There are at least eight login attempts using invalid webtool password/s.
That means you or someone tried to log in to your account unsuccessfully at least eight times. The login attempt is unsuccessful because of the wrong username or password.
Using your Registered Mobile Number, type: RETOFF<space>SMS Password
then send to any LoadCentral Access number. See infographic below:
Here are the Access Numbers:
SUN: 09229990214 (Main Access Number)
Other Possible Causes
1. Webtool password is still at default.
Solution: You should change your Webtool password immediately.
2. SMS and Webtool passwords are precisely the same.
Solution: They should be unique from each other. It would help if you changed your SMS password or your Webtool password.