How to Solve “Access Denied” Problem on Your LoadCentral WebTool Account
Are you trying to log-in to your LoadCentral webtool account but receiving this message “Access Denied“?
There are at least 8 login attempts using invalid webtool password/s.
That means you or someone tried to login to your account unsuccessfully for at least 8 times. The login attempt is unsuccessful because of wrong username or password.
Using your Registered Mobile Number, type: RETOFF<space>SMS Password
then send to any LoadCentral Access number. See infographic below:
Here are the Access Numbers:
SUN: 09229990214 (Main Access Number)
Other Possible Causes
1. Webtool password is still at default.
Solution: You should change your Webtool password immediately.
2. SMS and Webtool passwords are exactly the same.
Solution: They should be unique from each other. You should change either your SMS password or your Webtool password.