How to Solve “Access Denied” Problem on Your LoadCentral WebTool Account

Are you trying to log-in to your LoadCentral webtool account but receiving this message “Access Denied“?

Cause:
There are at least 8 login attempts using invalid webtool password/s.

That means you or someone tried to login to your account unsuccessfully for at least 8 times. The login attempt is unsuccessful because of wrong username or password.

Solution:
Using your Registered Mobile Number, type: RETOFF<space>SMS Password
then send to any LoadCentral Access number. See infographic below:

access

Here are the Access Numbers:

SUN: 09229990214 (Main Access Number)
SMART: 09209456856
SMART: 09209456857
GLOBE: 09178662418
SUN: 09228504340

Other Possible Causes

1. Webtool password is still at default.
Solution: You should change your Webtool password immediately.

2. SMS and Webtool passwords are exactly the same.

Solution: They should be unique from each other. You should change either your SMS password or your Webtool password.

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One comment

  • Joan

    I keep logging in but when I am going to press the log in button the password show a lot.. how is that possible… I didnt type lots but it shows that way…the password is already attached.. how can I log in and activate my account if I can’t log in..

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